Top 5 Things That Guests Judge a Hotel on

A hotel visit is a treat for a lot of people and in many cases they will want to see high standards, after all, if you’re paying for something you deserve the best. Fortunately for hotel owners, most people tend to look at the same things when they are visiting a hotel. So, here are the top 5 things that guests judge a hotel on.

Bed Linen:

What’s the first thing people do when they go to a hotel? Well, in most cases they’ll go over to the bed and take a look at the bed linen and the bed sheets. People will be looking for dirt, stains and wrinkles. Ensuring that your sheets are whiter than white and are also wrinkle free are a huge part of a hotel’s success. If not done correctly, your guests will most likely become disgruntled, ask for another room or, at worst, leave the hotel.

Pillows and Duvets:

Of course, the next thing many people do when arriving in their hotel room is lie down on the bed in which case you will need to produce the most comfortable first experience possible. This means that you will need to turn the mattress regularly, ensure that there are no lumps in the pillows and also that the duvet is nice and even. Failing to turn the mattress will mean sagging mattresses and also a poor night’s sleep – not something you want your guests to have.

Towels and Bathrobes:

The bathroom is usually the next place to be examined in a hotel room, and ensuring that all the bathroom towels are spotless and ironed is only the beginning here. If a hotel has dirty or grotty looking towels, then it makes guests question where else standards may be falling.

Of course, towels should also be soft and this means that they will need to be washed with the appropriate detergent and additives. Vinegar is a popular additive to use as it allows the towels to fluff up, but unlike fabric softener it doesn’t take away any of the absorbency.

Little things also make the difference and you should think about having your towels embroidered. If you then arrange them so the motif faces the front, it is apparent to your guests when they arrive that they’re at a smart establishment. They’ll also remember your brand should they take a towel as a memento!

If you offer towelling bathrobes, as many hotels now do, make sure that they are folded or hung properly, creating that fantastic first impression.


Of course, ensuring the carpets are clean and stain free is also part and parcel of the attention to detail. Rugs, mats and carpets should be checked regularly for stains and cleaned professionally if found dirty.

Coffee Service:

If your hotel provides guests with an in-room tea or coffee service, this should also be spotless and is often an area that hotels fall on. Make sure cups, saucers and teapots are spotless for best effect.

Follow these rules and you will create a beautiful hotel that leaves the best first impression on guests.