Travellers throughout the United Kingdom can probably point out one experience in their lives where a flight did not live up to expectations. These issues may include a lack of amenities, the condition of the seating, or any number of other complaints common in the airline industry. People observing these complaints may notice that safety, security, and other major issues are often not addressed by consumers. Indeed, travellers take for granted that their flight is going to take off and land safely and all passengers will be secured from harm. The fact that this is taken for granted is because there is a premium in the United Kingdom, and throughout the world, on perfection in the airline industry.
There are many airline professionals responsible for a portion of this perfection. Ticket agents work hard to find the right flight match for each of their customers. Security personnel make sure that everyone is safe from harm from another person, taking one more burden off of the average travellers mind. Pilots spend hundreds and thousands of hours in the flight deck, learning how to provide the best flight possible to all of their passengers. However, one group of professionals is often overlooked in orchestrating perfection in the airline industry.
Operations managers make sure that every aspect of the flight process goes off without incident. These professionals work with airlines or airports in order to co-ordinate services with other airlines and vendors within the airport. Managers often oversee a team of dozens of assistants, who work around the clock to help customers and airline professionals find the middle ground that is needed for customer service. These professionals usually rise from the ranks of the operations assistants in the airport but take on a broader range of responsibilities in their management role.
Finding perfection in the airline industry means determining solutions to problems that have not arisen yet. Indeed, public relations and customer service are incredibly important in maintaining perfection in the airline industry. Operations managers and their assistants make sure that every piece of equipment is maintained and every issue dealt with before it becomes noticeable to the average UK traveller. Flight arrival and departure times need to be kept updated, ticket agents need fully functional computers to dispense tickets, and air traffic controllers need help occasionally with runway issues. Operations managers are vital to the appearance and the reality of perfection in the UK airline industry.