Reducing customer checkout time has always been a challenging task for most retail outlets like supermarkets, traditional grocery stores and departmental stores. Now with the advent of bioptic scanners, the operational efficiency is successfully increased by reducing the check-out time. Bioptic scanners allow retail outlets to stay competitive, as well as achieve higher customer satisfaction with faster check-out times. The flexibility of seated scanning offered by these scanners enables the cashier to work more effectively with less labor intensity.
Bioptic scanners have five or six-sided bi-optic scales which use optical effect technology to scan product barcodes at customer check-out points. These superior quality scanners have two independent scanning surfaces (vertical and horizontal planes) powered separately so that if one of the scan planes goes down, the other remains functional allowing the cashier to do his job without any interruption. The additional scan lines exiting from the vertical plane allow scanning barcodes on the front, back, top and bottom of the product. There are numerous advantages of using bi-optic scanners, some of which are mentioned below.
Scan and weigh simultaneously and accurately
Bioptic scanners increase productivity in high volume retail environments by helping the operators with rapid scanning – an ability to scan the product in the single attempt regardless of the orientation. This minimizes the hand movements required to position the barcode and hence speeds up the scanning operation. Other features, such as fast setting time and integrated weighing modules, help to provide accurate, high resolution scanning and weighing simultaneously, which reduces overall downtime.
Scans poor quality barcodes
Bioptic scanners perfectly handle poor quality barcodes. One of the special features of these scanners is that they drive more scan lines. This results in dense patterns of lines, which can capture and read even the most difficult barcodes including those that are of high density, small and truncated. As a result, there is no need to replace poor quality barcodes with new ones and first pass scanning performance can be dramatically improved.
Optimizes checkout productivity
With extensive scan coverage and high performance rate, bioptic scanners are proven to be highly efficient in boosting checkout productivity. Six-sided scanners drive more scan lines at greater lengths and angles, which improves scanning performance. The unique feature of these scanners to scan and weigh at the same time reduces the throughput time and hence shortens the checkout transaction length. In addition, shorter vertical tower is a unique feature of these scanners that enables the cashier to scan products while he is seated. This helps the cashier operate more efficiently with less strain, so that he can be more patient towards customer queries, ultimately creating a better work environment.
Reducing the time customers spend at cash counters and improving checkout efficiency are the critical issues that directly relate to customer satisfaction. The benefits mentioned above play a vital role in satisfying a customer, making an investment in a bioptic scanner justifiable.