Increase the Value of Your Business – 5 Value Drivers

Are you considering selling your business? Before proceeding, you may want to invest some time and energy in developing a few areas that don’t show up on the balance sheet. Buyers are interested in more than the bottom line. Here are 5 value drivers that influence the goodwill portion of your asking price.

1. Procedures
Do you have easily accessible procedures manuals that are updated on a regular basis? With the help of your employees, put together some ‘how-to’ guides. Any equipment or machinery should come with a manual that can be summarized in an easy to follow cheat-sheet format for reference. Your front-line staff should be your priority, as they are quite literally the face of your business. There is always a chance that employees may choose to move on when a new owner steps in and it is in your best interests to ensure that a new cashier, for example, can be trained efficiently so that you can focus on transitioning your business.
Chances are that you have some sort of training procedures in place already. Now is the time to update them and iron out the problems.

2. Systems
Are your systems clearly outlined? Does everyone know what to do, how to do it and who does it? Get it on paper and streamline. This could meet with some resistance if major changes take place; however, change is inevitable when the new owner steps in. Some items to consider are: what to do if a key employee is absent; what to do with warranty issues; what to do with customer complaints; how exactly is widget A made; how are orders processed, checked and confirmed; who is responsible for what; who to call in case of emergencies.
It sounds like a lot of work, and can be if your current systems aren’t clearly defined. This is good for you, your staff, your buyer and your selling price.

3. Job Descriptions
This goes with procedures and systems to some degree and goes a long way in creating a harmonic workplace. You should know by now what the key positions are, the skill sets required and what the going salary rate is for those positions. Keep in mind that your perception of these factors may be out a bit here and there, so why not bring in your key employees, one by one, and put together realistic job descriptions. It is quite common in small businesses to have a strong staff loyalty to the owner, resulting in more effort for less pay in some cases. When you do this exercise, remember that your staff will not immediately have the same loyalty to the new owner; therefore, do a final edit on your own.
The point is to have written job descriptions and pay scales ready to show potential buyers. The fewer surprises, the better.

4. Marketing Efforts
Just because you are ready to move on does not mean that now is the time to reduce your marketing efforts. If anything, increase them. You may not wish to pay for a whole new marketing strategy, but if that is a normal thing for you to do, then do it. Make sure you have enough materials (brochures, business cards, etc.) on hand to get through at least the first quarter after selling because your buyer will be too busy learning your business to come up with a new program from scratch. Maybe they will want to change everything immediately, but be prepared.
Now is the time to crank up the volume, update your website and make your company image shine. More effort=more value=more money in your pocket at closing.

5. Owner Dependence
Are you the Entrepreneur, the Technician and the Manager all in one? If you are a one-person business, that can’t be helped and you are obviously looking for a buyer who can fill all of those shoes as well. On the other hand, if you find yourself filling all of those roles while also having employees, it’s time to step back and delegate your workload. Empower your staff, hand over the work to competent people, hire a bookkeeper or create a management position. If you plan to hand over your business to someone new, it is better to prepare yourself by letting go of one thing at a time. Try to whittle your job down to what can realistically be expected of a buyer so that when the time comes, your involvement in training the new owner will be greatly simplified and less stressful for everyone involved. The buyer will appreciate this and it will have an effect on the selling price.

These are just a few non-financial examples of how you can add value to your business and ease through a smooth transition. Talk to a trusted business broker to help you determine the best way to prepare your business for sale.
 2009 Heather Loewen