In today’s economically strained environment, insurers are looking for more and more ways to improve operational efficiency and to reduce costs. In this scenario, many are resorting to policy administration system to achieve their goals with less effort.
According to the World Insurance Report 2012, insurers are forced to concentrate on improving underwriting performance by optimizing claims, customer acquisition and other operational costs. The study surveyed insurance executives across the United States, Europe and Asia-Pacific and found that for 93% carriers in Europe and 67% carriers in US, increasing the efficiency of policy administration technology is one of the major priorities for improving margins.
This clearly tells us the importance of adapting a good policy administration system to stay ahead in the current competitive market. However, as there are many policy administration systems available in the market, it becomes difficult to choose one. Here are some essential characteristics that make an ideal policy administration system.
Scalability A policy administration system that has limits in capacity is of no use. With the likelihood of new features getting added and with more and more customers accessing, your system should be scalable as well as flexible. It should have the ability to scale up to any number of transactions without making any changes in the programming.
Adaptability Traditional policy administration systems that lack the flexibility to adjust, add or remove products are no more useful in the today’s market where the needs of business insurance are often changing. So, when evaluating a new system, see if the system supports your business and other technical requirements which may arise in the future.
Flexible architecture Just like the software of the system, the hardware of the system should also have a flexible architecture to adapt change. It should allow addition of new items without the need of programming or database changes.’
Easy to access In the present Internet world, choosing a web-based policy administration system is sensible. Many customers today prefer to search online and request quotes from various insurers, unless your system is web-enabled you can’t reach that group of customers. The system becomes more functional if it can accommodate mobile computing.
Configuration sharing A typical insurer deals with many insurance products that often have overlapping features. To make the best of your new policy administration system, make sure that it provides effective configuration sharing so that you can configure different products with common characteristics with less effort.
Easy to use Your new system becomes less effective if it takes more of your time and resources. So, make sure that its operation is not only effective but also easy. Every department involved in its operation should feel comfortable using it – then only it becomes viable. This also avoids you to hire new resources, which is an additional expense.
These are just the basic features that you need to look for while purchasing a policy administration system. Based on your individual requirements, you can look for other things that help you accomplish your business goal with greater ease.