Critical Success Factors for Outsourcing

INTERNAL SUITABILITY FACTORS
1. Efficient internal organizational structure
2. Comprehensive experience with IT outsourcing projects
3. International corporate culture
4. Standardized and documented processes
5. Appropriate internal technical knowledge
6. Sustained management support

INTERNAL MANAGEMENT FACTORS
1. Preparation of a detailed project specification
2. Creation of a cultural sensibility among employees
3. Development of a comprehensive business case
4. Definition of clear project goals
5. Definition of project standards
6. Early internal change management

EXTERNAL SUITABILITY FACTORS
1. Good language abilities of the offshore employees
2. High quality of offshore employees
3. Standardized and documented processes on provider side
4. Comprehensive industry knowledge of the offshore provider
5. Legal and political stability in the offshore country
6. Financial stability of the offshore provider
7. Suitable company size of the offshore provider

EXTERNAL MANAGEMENT FACTORS
1. Creation of a partnership-like relationship
2. Ensuring of a continuous communication flow
3. Continuous controlling of project results
4. Definition of an accurate contract
5. Ensuring of a bilateral know-how transfer
6. Establishment of an efficient IT infrastructure
7. Composition of an appropriate project team

CHOOSING THE RIGHT OUTSOURCING PARTNER
1. A Partner who shares commitment to deliver quality
2. A Partner who has expertise and communication skills to help the enterprise transition to the new model
3. A Company with record accomplishments of building the tools and business processes to deliver a quality product and validate the success of their efforts
4. Company with right data securities facilities
5. A Company that can scale rapidly and effectively to meet new client demands
6. A Company with sound financials
7. A Company with solid management team and change management expertise

Sources for this article can be referenced by contacting the author or by accessing the links found in the bio section of this article.