You can improve your business standards by adopting the following business communication skills and body language. In business or daily life, communication should be strong, clear and positive.
Eye contact: Make sure the people or person is more interesting than what is on the floor. Make an eye contact with the person most of the time. But do not stare at people more than 15 seconds at a time.
Body posture: Body posture play an important role in business communication, try to face the person while communicating. Stand or sit up tall. But, dont be a rigid board.
Distance/ physical contact: If you smell or feel the other persons breathe, you are probably too close. Keep a comfortable distance of 3-4 feet at least.
Gestures: Use hand gestures to add to what you are communicating, but remember that you are not conducting an orchestra.
Facial expressions: Your face should match your sentiment and what you are communicating. Dont laugh when you are upset and dont have a scowl when you are happy. A calm, pleasant face is the best when you are happy. A calm, serious face is best when you are upset.
Voice tone, inflection, volume: When you are making an assertive message, you want to be heard by people. In order to be heard you have to concentrate to the tone of your voice (happy, whiny, upset), the inflection of your voice (emphasis on syllables), and volume of your voice (whisper to yell).
Fluency: It is significant to get out your words in an efficient manner. If a person stammers or rambles on, the listener gets uninterested.
Timing: When you are communicating negative feelings or making a request of someone, this is especially important. Perfect timing wins the situation. If you are communicating at the right time you will be successful in your business communication.
Listening: An important part of a business communication. If you are making statements that express your feelings without infringing on the rights of others, you need to give the other person a chance to reply.
Content: What person communicates is one of the most important parts of the assertive message. Depending on what a person is trying to accomplish, the content is going to be diverse.
I hope this article will give you some idea about business communication tips and techniques and what should be the body language, facial expression, timing, tone of voice, etc.
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